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Office: 995, boul. de la Rousseliere, Montreal, Quebec
Tel.: 514 779-3893 (Speak french only)

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Return, exchange and cancellation

I accept returns, exchanges and cancellations without problem.

Contact me within: 14 days after delivery

Return items within: 30 days of delivery

A cancellation can be requested: before the item is shipped


The following items cannot be returned or exchanged

Due to the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:

  • Custom or personalized orders


Returns conditions

Return postage is the buyers responsibility unless it arrives damaged or defective. If the returned item is not in the original condition, any loss in value is the buyer's responsibility.



Cancellations are accepted before the parcel is sent.


Do you do international delivery?


We currently ship to most Canadian provinces (except British Columbia and territories and some remote areas) We also ship to most US states (except Hawaii, Alaska and locations outside North America)


How to return an item?


You must contact us within 14 days of receiving the package. You must comply with the terms of our privacy policy.return, exchanges and cancellation.Then we will send you the procedure according to the application situation.


What is your return policy?


You can find our return policy in the sectionReturn, exchange and cancellationfor all the details.

How to track my order?


After payment of the order, you will receive an email when the order is ready to ship which will contain a tracking number from Canada Post. This number will allow you to track your package via the Canada Post website.


How can I contact the carrier?


You can contact Canada Post via their website for their contact information or to track your package.


What are your delivery options?


Packages within Canada are shipped via Expedited Parcel Service (1-8 business days) and packages within the United States are shipped via Tracked Packet Service (7-8 business days)

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